If you use Facetime video or audio calls, some specific settings may need to be adjusted.

Due to restrictions on Apple's back end, Productive is not able to white label all Facetime calls. Luckily, you can adjust your settings to accommodate this feature.

If you NEVER use Facetime on your mobile device (Specifically the one you have Productive installed on), you do not need to worry about Facetime calls not coming through.

But, for any Facetime related concern, simply using the "Carrier Call" setting, will allow Facetime calls to come through.

OPTION A) SETTINGS > RECORDING DEFAULTS

If you use Facetime regularly, it's ideal to make set RECORD PHONE CONTACTS to "Carrier Call". This universal setting in Productive will allow all your phone contacts to utilize Facetime (This will not affect CRM contacts if you have a CRM connected in Productive).

OPTION B) IN APP > CONTACTS TAB AT BOOTOM > LOCATED SPECIFIC CONTACT

If you use Facetime seldomly, you can simply set specific contacts in Productive to "Carrier Call". (ie. Mom > Carrier Call)

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