When logging your calls to a CRM, you are saving the details of that call, such as:

  • Who made the call (Important when multiple team members manage same contacts).
  • Time and date the call was made.
  • Duration.

See an example of how it would appear on your CRM's Activity History below (Salesforce).

And how it may look in each Call Event detail.

Depending on your settings, you can also choose to include the conversations' audio & transcription. Learn how to set this up in our Automatic Call Logging Settings article.

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