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Call Greeting + Disclosure Settings
Call Greeting + Disclosure Settings

This notifies those calling you that you are recording the call, if that contact is set to record via call recording settings.

Joseph avatar
Written by Joseph
Updated over a week ago

Call greetings are set up to inform contacts about your recordings and disclosures as to why you are doing so.

NOTE: This feature is only applicable to contacts and contact groups that are set to record. Refer to CALL RECORDING SETTINGS for further details.


  • "PLAY MY NAME": This feature allows you to be identified by FIRST NAME ONLY, FIRST AND LAST NAME, FULL NAME AND COMPANY, or NONE.

  • PRONUNCIATION: For the options you select above, you will have to spell out your names as desired, and may also have to do so phonetically.

  • INFORM CALLER REASON: There are many standard options Productive provides to inform your callers as to the reason for your recording. You may also select a CUSTOM REASON to type in.

NOTE: All contacts and contact groups (Phone, CRM, Unknown) that have recording enabled, are informed of how they can stop recording at ANY TIME by pressing ** (Star Star).

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